Service Level Agreements
For our managed services, we already offer free support via phone, email, and ticket system as part of our standard package. Additionally, you can take advantage of extended SLAs that ensure 24/7 support and response times of up to 30 minutes. This way, you have continuous access to our experts, who can quickly resolve technical issues and also assist you with your specific challenges related to your own applications.
We offer two standardized SLA plans that provide you with optimal support and security depending on your needs. Whether for test, staging or production environments - our SLAs are designed to meet your requirements. In addition, there are individual SLAs that are tailored to your specific needs.
Basic
Reliable Support during business hours
Advanced
24/7 availability for critical systems
Individual
Individually adapted to specific requirements
 "Help Center")
SLA-Basic
Our standard SLA is ideal for test and staging environments that require support during regular business hours. With a response time of 4 hours, we ensure that your requests are handled promptly, allowing you to continue your projects without delay.
Overview of Services
- Ideal for testing- and staging-Environments
- Support during our business hours
- Response time: 4 Hours
- Reachable via phone, email and ticket System
SLA-Advanced
Our SLA-Advanced is designed for companies that rely on the availability of their systems around the clock. With 24/7 support, 365 days a year and a response time of just 30 minutes, we provide the highest level of security and fast service to ensure that your production environments run optimally at all times.
Overview of Services
- Ideal for production-environments
- Round-the-clock support: 24/7, 365 days a year
- Response time: 30 minutes
- Reachable via phone, email and ticket system
- Additional 24/7 emergency hotline
 "Help Center")
Individual SLAs
Do you have specific needs or require a support plan tailored to your requirements? We offer custom SLAs designed to meet your exact needs. Whether it’s special response times, specific support channels or additional services – we will work with you to develop the ideal SLA to fulfill your requirements. Contact us for a personalized offer!
Overview of Services
- Tailored to your requirements
- Individual service & response times
- Comprehensive additional services
Contact
- Consulting Request
- Contract
- Callback
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